So, you’re conditionally approved for Global Entry — here’s what to expect in your interview | CNN Underscored (2024)

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You’ve just booked that much-desired vacation, but the horror stories you’re hearing about airport security lines are making you think twice. Fortunately, you don’t need to fret about long security queues.

Thanks to a variety of programs out there, it’s possible to bypass some of the longest queues in US airports. While there are TSA PreCheck and CLEAR for helping to get you expedited access through airport security, Global Entry is the best solution for long queues at immigration when returning to the United States. But Global Entry’s features extend beyond immigration, too, thanks to the inclusion of PreCheck.

Whether you’re flying domestically or internationally, Global Entry will give you quicker access to two different expedited lines, making your trip that much more enjoyable.

What is Global Entry?

Before jumping into what to expect in a Global Entry interview, it’s important to understand what the program is. With Global Entry, you’ll be able to get expedited clearance when entering the United States. The US Customs and Border Protection program allows low-risk travelers who have been pre-approved to enter via a Global Entry kiosk. Instead of waiting in what is often a long line wrapped through airport corridors, you can go straight to a Global Entry self-service kiosk, scan your fingerprints and passport and ultimately be on your way. Ultimately, not having to wait in line to talk to an immigration officer is the ideal situation after a long international flight.

Expedited access with Global Entry goes beyond clearing immigration as well. That’s because Global Entry also includes a TSA PreCheck membership —a completely separate program that allows you to access expedited TSA security lanes at select US airports. Not only will you receive expedited security screening, but you won’t have to remove your laptop or TSA-approved liquids from your carry-on bag. Additionally, you’ll be able to keep on your shoes, belt and a light jacket when clearing security. This means once you receive your Global Entry membership, you’ll automatically have access to TSA PreCheck lines.

Global Entry is open to US citizens, US lawful permanent residents and citizens of more than a dozen countries, however, TSA PreCheck benefits are only available to US citizens and US lawful permanent residents.

Additionally, while all travelers —even babies —must have their own Global Entry membership to access the Global Entry security lines, children 12 and younger can utilize the TSA PreCheck lines without a membership. They just must be traveling with an adult who has been approved for the program.

A Global Entry membership costs $100, which is valid for five years. Meanwhile, a TSA PreCheck membership on its own costs $78 and is also valid for five years, though you can renew online for a discounted price of $70 after that.

Note: Starting Oct. 1, 2024, the cost of Global Entry is increasing to $120 per person, however, there children under the age of 18 can apply for free.

How to be reimbursed for your Global Entry fee

Global Entry’s non-refundable $100 fee, which must be paid at the time of the application, may seem steep. But, considering that once you’re approved, your membership is valid for five years and you’ll have a much easier airport experience, it can be a worthwhile investment — especially for frequent travelers.

Although this isn’t a huge cost in the scheme of travel, there are many credit cards that will reimburse you for your Global Entry application fee,thus allowing you to obtain this membership for no added cost at all. There are even some credit cards offering this benefit that charge an annual fee of less than $100 a year, making them a solid option for getting your Global Entry membership for free. For example, the Chase Sapphire Reserve®, The Platinum Card® from American Express, the Delta SkyMiles® Platinum American Express and other cards come with a $100 Global Entry statement credit that will allow you to get your membership at no extra cost to you.

Be sure to pay for your Global Entry application with the respective credit card, and fortunately, the names on your credit card and Global Entry application do not need to match. So if you already have Global Entry —or find that you don’t actually need this membership —you can instead pay the fee for a friend or family member and still be reimbursed. With most credit cards, the credit is available once every four years.

​​How to apply for Global Entry

Before you apply for a Global Entry membership, you must create a Trusted Travelers Program account. If you’re applying for a membership for your whole family, a separate Trusted Traveler account must be created for each member — even for children. From there, you can start your Global Entry application form.

The application is quite substantial, asking for personal information, identifying characteristics, citizenship, current and past addresses, employment history, travel whereabouts over the past five years and any criminal history. You’ll also need to enter personal information found on your passport and driver’s license, so make sure you have those two documents on hand before starting. However, if you need to take a break during the application process, you can save your information and return at a later time.

Once you’ve entered all of the requested information, you’ll pay the $100 fee and submit the application for review. From there, your application will undergo a full background check.

Typically you’ll receive a decision on your application within 90 days, but with a lengthy backlog from the pandemic, there is a chance that it could take longer. Once you’ve received your conditional approval notification, you’ll need to schedule an interview at a Global Entry Enrollment Center. Being conditionally approved does not automatically mean you’ve been approved for the program and have Global Entry access —and you can’t schedule an interview in advance.

How to schedule a Global Entry interview

Once you’re conditionally approved, you’ll have up to 24 months to schedule your Global Entry interview and 730 days to complete the interview. Although there are around 100 Global Entry Enrollment Centers, finding a location with open availability can be challenging. There’s a good chance that you’ll need to book months out or continuously check the site for openings to pop up.

So, you’re conditionally approved for Global Entry — here’s what to expect in your interview | CNN Underscored (2)

When my husband enrolled last year, there was no availability at our closest enrollment facility in Boston. Instead, we made an arbitrary appointment four months out at a facility in New York City, with the hopes that maybe it would overlap with a work trip. However, within that timeframe and after checking availability multiple times a week, many appointments opened up in Boston, allowing us to easily switch the interview to a time that worked better with his schedule.

Fortunately, you can reschedule your appointment an unlimited number of times, so there’s no harm in scheduling an appointment, even if you aren’t completely certain you’ll make it. Additionally, there are third-party services like Appointment Scanner that can send you text and email alerts if an appointment opens up, taking away the leg work of continuously checking for open appointments.

Enrollment on Arrival interview

If you want to expedite your interview, there’s an even easier way to snag a slotif you happen to be flying back to the US following an international trip. Enrollment on Arrival allows those who applied for Global Entry to complete their interview upon entering the United States without a scheduled appointment.

CNN Underscored editor Emily Mcnu*tt recently renewed her Global Entry membership, did an Enrollment on Arrival interview after landing from an international trip and found the process to be a breeze. With no scheduled appointment, she proceeded to an immigration agent who directed her to the dedicated Enrollment on Arrival agent. The agent asked her a few brief questions, such as where she had traveled from, confirmed her personal information and took a new photo. The entire process took a mere five minutes in total.

If you’re eligible for an Enrollment on Arrival interview, you’ll still need to bring with you all of the required documentation —so make sure you pack all of the necessary information in your hand luggage prior to departing for your international flight. For example, you’ll want to have a printed copy of your conditionally approved letter, a valid passport and another form of ID as well as proof of residency.

There are about 50 airports supporting the Enrollment on Arrival interview process. While most are within the United States, there are a select few in foreign countries that offer pre-clearance.

Remote interview

The Trusted Traveler Program recently launched a pilot program allowing some members to participate in a remote interview. As of now, this is only for those renewing their Global Entry membership and not for those new to the program. Additionally, to be eligible, you must be at least 18 years old, have a photo on file with US Customs and Border Protection that was taken within the past 10 years (after the age of 14) and have previously submitted fingerprints.

What to expect during your Global Entry interview

Once you’ve secured an interview, you’ll want to make sure to bring all required documents with you — even if you’re going the route of Enrollment on Arrival. This includes a printed copy of your conditionally approved letter, a valid passport plus another form of ID (such as your driver’s license) and proof of residency (such as a utility bill).

It’s important to arrive on time —or even a few minutes early —to make sure your time slot doesn’t ultimately go to someone else. When my husband went about six months ago, he had the first appointment of the morning and didn’t have to wait at all. However, for my interview three years ago,my kids and I had about a 20-minute wait.

So, you’re conditionally approved for Global Entry — here’s what to expect in your interview | CNN Underscored (4)

The interview itself typically takes no longer than five to 15 minutes. A Customs and Border Protection officer will generally ask for your documents and some additional questions, largely to verify the information on your application. Some questions we’ve been asked include the countries we’ve recently visited and our reason for travel. You may also be asked for details on your job, employer and if you’ve ever had issues entering the US. They’ll also take your fingerprints and a picture of you, which will be included on your Global Entry membership card.

If you’re approved, at the end of the interview, you’ll immediately be enrolled into the program and be given your Known Traveler Number (KTN). Your Global Entry membership card will arrive in the mail anywhere between seven to 10 business days after approval and you have 30 days to activate your card. Even though you will not have the card in hand when leaving the appointment, you can start using the benefits immediately at Global Entry kiosks and at TSA PreCheck lines. Just make sure to enter your Known Traveler Number in advance with your respective airline.

Looking for a travel credit card? Find out which cards CNN Underscored chose as ourbest travel credit cards currently available.

So, you’re conditionally approved for Global Entry — here’s what to expect in your interview | CNN Underscored (2024)


Is there an interview after conditional approval for Global Entry? ›

Each applicant must schedule a separate interview. If your application is conditionally approved, you'll be instructed to schedule an interview at a Global Entry enrollment center . You may also be able to use a program called Enrollment on Arrival.

What do they ask you in the Global Entry interview? ›

Here are some of the questions you may be asked:
  • Why do you want Global Entry?
  • Who is your employer?
  • What is your job?
  • Have you ever had your fingerprints taken as part of an arrest or incident?
  • Have you ever had issues with customs or border patrol?
Apr 25, 2024

How do I know if I have been approved for Global Entry? ›

After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted with additional information on your Dashboard after you log in to the TTP website. If conditionally approved, you will receive a notification to complete your interview.

Why is it so difficult to get an interview for Global Entry? ›

Due to backlogs, limited capacity and increased demand, getting a Global Entry interview appointment is not unlike trying to buy Taylor Swift concert tickets—luckily, it's less expensive and you only have to do it once every five years.

How long does it take to go from conditionally approved to approved? ›

How long does it take to get final approval after conditional approval? The good news is that once your loan has been conditionally approved, you're basically in the home stretch. That being said, your lender will likely need another 1–2 weeks to finalize your home loan and move forward with your closing date.

How long after your interview do you get Global Entry? ›

When will I receive my Global Entry card? New members will receive their Global Entry card 2-4 weeks after approval for Global Entry.

What to wear to a Global Entry interview? ›

There is not a dress code for Global Entry interviews. You will have already been conditionally approved at this time. The primary purpose is to verify your identity and documentation. You'll probably be asked several questions, but it's not like a job interview.

Do they take your picture during a Global Entry interview? ›

At the appointment—which should last anywhere from 10 to 15 minutes—you'll also have to provide your fingerprints and, as mentioned above, get your photo taken.

How can I get a quick Global Entry interview? ›

Tips to find a Global Entry appointment
  1. Start looking for appointments early. ...
  2. Use Enrollment on Arrival. ...
  3. Check back on the first Monday of the month. ...
  4. Be open to last-minute appointments. ...
  5. Attend an enrollment event. ...
  6. Consider a third-party service. ...
  7. Go to an unconventional place. ...
  8. Consider TSA PreCheck.
Sep 20, 2023

What is the current wait time for Global Entry approval? ›

Schedule an interview at a Global Entry Enrollment Center

Each applicant must schedule a separate interview. (Please Note: 80% of applications are approved within 2 weeks while some applications can take up to 12 months or longer to be processed.)

How to speed up Global Entry conditional approval? ›

Two easy ways you might speed up your Global Entry application. One way you might be able to expedite the Global Entry application process is by using the program Enrollment on Arrival (EoA). Another way is by utilizing a third-party service called Appointment Scanner.

How long until my Global Entry application is reviewed? ›

Due to a seasonal increase in applications, you can expect your application to be processed for Global Entry (6-8 months), NEXUS (16-18 months) and SENTRI (12 -14 months). This includes vehicle enrollments. The vetting process cannot be expedited.

What will get you denied for Global Entry? ›

Security or immigration violations

Some violations could result in denial, suspension or revocation, especially if there are criminal implications. Examples include assault, threat, intimidation or interference with a flight crew. Immigration violations are taken seriously, too.

Do I need to bring anything to my Global Entry interview? ›

Global Entry Interview Process

A valid passport (if you have more than one, bring them all to the interview) Proof of residency, including your driver's license showing your current address, mortgage statement, rental payment statement, utility bill, etc. (not required for minors) Permanent resident card, if applicable.

What questions are asked during a Global Entry interview? ›

Confirmation of information contained in your application; The reason(s) you are applying for Global Entry membership; Details regarding your employment; Details surrounding any prior travel (i.e., the reasons for your travel, whether for business or pleasure, etc.);

Can Global Entry renewal be approved without interview? ›

Global Entry renewal process

However, some members renewing their Global Entry membership may be approved without an interview.

Is there an interview for conditional green card? ›

After you submit your I-751 form, you (the conditional resident) and your spouse should expect to attend an interview together in person.

How long does conditional approval take for Global Entry renewal? ›

How long does it take to get approved for Global Entry renewal? The processing times for conditional approval vary greatly, from as little as 24 hours to a full year — or perhaps even longer.

How long does it take for Global Entry to be pending review? ›

Global Entry processing time

If the application status says “Pending Review,” then CBP has received and is processing your application. While times can vary, CBP says it's typical for a Global Entry application to be processed in four to six months. Note that the processing time can't be expedited.


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